Month: November 2017
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The Hidden Link Between All Crises
Briefly: We wait for disaster before acting. A friend of mine recently posted on Facebook that she lost one of her friends to domestic violence. At which point many other people commented in sympathy, and at least one person said she had seen the exact same thing occur. Did those women have to die? Workplace…
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Notes & Planned Talking Points – GovExec #CXSummit, Nov. 2, 2017
Background Yesterday, November 2, 2017 I participated in an event called “The Customer Experience Summit: Building Trust In Government,” on a panel about branding and trust, in a personal capacity. The discussion was sponsored by GovExec.com in Washington, D.C. and included Chuck Young, Managing Director of Public Affairs at GAO, and Jeremy Zilar, Director of…