Month: April 2019
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Help The Organization Make A Rational Decision
In the era of “fake news,” people are prone to make decisions according to mob consciousness. Those who succeed in such an environment pull themselves away from the emotional craze of the moment using what Chris Argyris called “double-loop learning,” questioning their own assumptions even as they consider the topic at hand. Core Group Theory: The fundamental…
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Effective Crisis Communication Requires A Prepared Team
To navigate a crisis, you need to think the moving parts through well in advance. Below are my updated crisis communication notes. Feel free to use and customize them. [Organization Name]: Response to [Crisis Name] Version [#]. Last updated [mm-dd-yyyy]. Summary [Describe the crisis in brief and the organization’s response, planned or actual.] All Hands…
Management Excellence 